Switch Up VPN Privacy Policy

July 1st, 2025 revision

1. Introduction

Switch Up VPN (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information when you use our Switch Up VPN application and associated services (“Services”).

This policy applies to all users worldwide, including residents of the United States, European Union, and other jurisdictions.

2. What Data We Collect

We are committed to protecting your privacy and maintaining a strict no-logs policy. This means we do not collect, store, or log any information related to your VPN traffic, including:

  • Your IP address assigned by your ISP
  • Websites you visit or services you use while connected
  • DNS queries, browsing history, or connection timestamps
  • Your location or online identifiers tied to VPN use

Your activity within the VPN tunnel remains private, anonymous, and inaccessible — even to us.

2.1 Anonymous Device and App Usage Data

To improve the stability, performance, and user experience of Switch Up VPN, we collect non-personal, aggregated data about:

  • Device model and OS version
  • App version and language
  • Connection success or failure logs (without timestamps or IP addresses)
  • Crash reports and basic diagnostics

This data is collected in a way that does not allow us to identify you personally.

2.2 Third-Party SDKs and Analytics Tools

We use trusted third-party Software Development Kits (SDKs) and analytics providers to help us monitor app performance, diagnose bugs, and serve our users better. These providers may collect similar anonymous device and usage data, and in some cases, may use this data for purposes in accordance with their own privacy policies.

Importantly:

  • These third parties do not have access to any data transmitted through the VPN tunnel
  • We do not share any personal or traffic data with these providers

We choose our SDK providers carefully and ensure they meet industry-standard privacy and data security practices.

3. How We Use Your Data

At Switch Up VPN, we collect only the minimal, non-personal data necessary to improve and maintain the quality of our Services. We do not use your data for profiling, tracking, or monetization through advertising networks.

3.1 Purpose of Data Use

We use anonymous device and app usage data solely for the following purposes:

  • Performance Optimization: To monitor service stability, detect bugs, and ensure smooth operation across different devices and networks.
  • Feature Improvements: To understand which features are working well and how we can improve them based on aggregate user behavior.
  • Security and Reliability: To detect abuse, prevent fraud, and enhance security.
  • Support and Troubleshooting: To help diagnose issues you may report via support channels.

We do not use this data to personally identify any user, nor do we attempt to associate it with your online activity or VPN traffic.

3.2 No Data Sharing or Selling

We do not sell, rent, or share any data with third parties for marketing, advertising, or profiling. The anonymous diagnostic data we collect is used internally only, except for the usage described in Section 2.2 involving trusted third-party SDKs for operational support.

4. Our No-Logs Policy

Switch Up VPN adheres to a strict No-Logs Policy. This means that when you use our VPN services, we do not monitor, record, store, or log any information related to your online activity.

Specifically, we do NOT collect:

  • Your browsing history
  • DNS queries or metadata about websites and services you access
  • The content of any communications or data transmitted through the VPN tunnel
  • Any traffic data or user identifiers tied to your online activity

What this means for you:

  • We cannot see what you do online.
  • We cannot associate your device with any activity conducted through the VPN.
  • Even if requested, we have no VPN activity logs to provide to third parties.

We believe privacy is a fundamental right. Our system architecture is designed from the ground up to eliminate sensitive data collection — ensuring that your VPN usage remains private, secure, and anonymous at all times.

5. Legal Bases for Processing (GDPR Compliance)

If you are a resident of the European Economic Area (EEA), the United Kingdom, or other jurisdictions where data protection laws such as the General Data Protection Regulation (GDPR) apply, we are required to disclose the legal bases on which we rely to process your personal data.

Although Switch Up VPN does not collect personally identifiable data or VPN traffic information, for the minimal, anonymized technical and diagnostic data we process, we rely on the following legal bases:

5.1 Legitimate Interests

We process anonymized device and usage data to improve the stability, performance, and reliability of our Services. This is done in a way that does not override your fundamental rights and freedoms, in accordance with our legitimate interest in maintaining and improving our product.

5.2 Consent (Where Required)

For SDKs or third-party services that collect anonymized analytics and may use them for advertising-related purposes, we rely on your explicit consent when required by law (e.g., via in-app consent prompts for EU users).

You can withdraw your consent at any time by:

Disabling data collection via app settings (if available), or Contacting us directly at 📧

5.3 Legal Obligations

In rare cases, we may be required to retain or disclose minimal information to comply with applicable legal obligations (e.g., responding to a valid court order). However, due to our no-logs architecture, we do not store user traffic data that could be subject to such requests.

6. How and Where We Store Your Data

Switch Up VPN is designed to minimize the data we collect and limit the duration it is stored. Any data that is collected — such as anonymized usage metrics — is stored securely and used solely to improve the performance and reliability of our Services.

6.1 Data Storage Locations

Our systems are hosted on secure infrastructure located in:

  • The United States, and
  • The Netherlands (within the European Union)

These locations are chosen for their strong infrastructure reliability and security standards.

6.2 Data Retention

We retain only non-personal, anonymized data necessary to:

  • Monitor service functionality and performance
  • Resolve technical issues
  • Improve user experience

This data is retained only for as long as necessary to fulfill these purposes, and is automatically deleted or aggregated after a limited period.

No VPN activity logs, IP addresses, DNS queries, or identifiable user data are stored at any time.

6.3 Security of Storage

All data stored on our servers is protected by:

  • Strong encryption at rest and in transit
  • Strict access controls
  • Regular internal reviews to ensure compliance with our privacy principles

We take reasonable and appropriate technical and organizational measures to protect data from loss, misuse, or unauthorized access.

7. Data Sharing and Disclosure

At Switch Up VPN, we prioritize user privacy and minimize data sharing. We do not sell or rent any user data to third parties. We only share limited, anonymized information under specific, controlled circumstances as outlined below.

7.1 Sharing with Platform Providers (e.g., Apple)

We may share limited anonymized and aggregated usage data with platform partners such as Apple, in order to:

  • Improve app performance on their devices
  • Diagnose bugs or crashes
  • Enhance user experience through platform-specific optimization

This data does not include any VPN traffic, personally identifiable information, or usage patterns that could be tied to your online activity.

7.2 Legal Obligations and Law Enforcement Requests

We may disclose information if required to do so by law, or in response to valid legal requests by public authorities, such as:

  • Court orders
  • Law enforcement investigations

However, because of our strict no-logs policy, we generally do not have access to VPN activity data that could be disclosed. We can only provide what we have — which is extremely limited and cannot identify or trace your browsing behavior.

7.3 Service Providers (Operational Use Only)

We may work with trusted third-party service providers (e.g., crash reporting tools, analytics SDKs) under confidentiality agreements, solely to operate and improve the app. These providers may process anonymized technical data but do not access VPN traffic.

We conduct due diligence to ensure all vendors comply with relevant data protection regulations and adhere to strict security and privacy standards.

8. Cross-Border Data Transfers

Switch Up VPN is used by individuals around the world. To provide our Services, anonymized data may be transferred to and processed in countries where we or our service providers operate — including the United States and the Netherlands.

These transfers are necessary for:

  • Operating our servers and infrastructure
  • Improving app functionality and performance
  • Providing reliable global service availability

8.1 Safeguards for International Transfers (GDPR Compliance)

For users in the European Economic Area (EEA), the United Kingdom, and other jurisdictions with cross-border data transfer laws, we implement appropriate safeguards to ensure your data remains protected.

These safeguards may include:

  • Hosting anonymized diagnostic data within the EU (Netherlands)
  • Relying on Standard Contractual Clauses (SCCs) approved by the European Commission for data transfers to the U.S.
  • Working only with service providers who offer adequate levels of data protection

As our infrastructure evolves, we remain committed to maintaining full compliance with applicable international privacy laws.

8.2 Limited Scope of Transfer

It is important to note:

  • We do not transfer or process any VPN traffic data, since it is not collected
  • Data transfers are limited to non-personal, anonymized information used strictly for operational purposes
  • We do not share identifiable data with overseas advertisers or data brokers

9. Your Rights and Choices

We respect your rights to privacy and provide transparency about how we collect and use data. Although Switch Up VPN collects only minimal, non-identifiable information, we want to ensure users understand their options.

9.1 Your Rights Under Privacy Laws

Depending on your jurisdiction (e.g., European Union, California, Brazil), you may have certain legal rights, including the right to:

  • Access the personal data we may hold about you
  • Correct or update your information
  • Request deletion of your data
  • Withdraw consent where processing is based on consent
  • Object to or restrict certain types of processing
  • Lodge a complaint with a supervisory authority

However, since Switch Up VPN does not collect personally identifiable information, we typically have no data that can be directly linked to you as an individual.

9.2 Data Deletion Requests

If you wish to request the deletion of any information we may have, you can contact us at:

📧

Please note that:

  • We generally do not retain any personal data, so we may not be able to locate or delete anything specifically associated with you.
  • Because we operate on a no-logs and anonymous use basis, we cannot associate VPN usage with individual users.

9.3 Choosing Not to Use the App

If you do not agree with our Privacy Policy or Terms and Conditions, you should:

  • Stop using the app, and
  • Delete the app from your device.

By continuing to use Switch Up VPN, you acknowledge and agree to the practices described in this Privacy Policy.

10. Children’s Privacy

Switch Up VPN is designed to be safe for all ages, including children aged 4 and older, as reflected by its app store rating.

We do not collect any personal information from users, including age or identity details. Because we do not collect personal data, we do not knowingly collect information from children, nor do we require parental consent.

If you have any concerns about a child’s use of our app, please contact us at:

📧

11. Data Security

At Switch Up VPN, protecting your data is a top priority. Although we collect only minimal, anonymized information, we implement strict technical and organizational measures to safeguard all data under our control.

These measures include, but are not limited to:

  • Encryption of data in transit and at rest to prevent unauthorized access
  • Secure server infrastructure located in trusted data centers in the United States and the Netherlands
  • Access controls restricting data access to authorized personnel only
  • Regular security assessments and updates to address potential vulnerabilities
  • Strict confidentiality agreements with third-party service providers and partners

While no method of electronic transmission or storage is 100% secure, we strive to use commercially reasonable measures to protect your data and maintain the integrity and availability of our services.

12. Cookies and Similar Technologies

Our websites may use cookies and similar tracking technologies to ensure the proper functioning and security of the site.

12.1 Purpose of Cookies

The cookies we use are strictly for technical and operational purposes, including:

  • Maintaining your session during login or support interactions
  • Ensuring website security and preventing fraud
  • Analyzing site performance to improve reliability

12.2 No Personalization or Advertising

We do not use cookies for advertising, marketing, or user behavior personalization. No personal data is collected or shared through these cookies.

12.3 Managing Cookies

Most web browsers allow you to control or disable cookies through browser settings. Please note that disabling cookies may impact your ability to use some website features.

13. Third-Party Services and SDKs

To provide and improve our Services, Switch Up VPN uses trusted third-party service providers and software development kits ("SDKs"). These third parties may collect anonymous technical data related to app performance and usage.

We ensure that all third-party providers are carefully vetted and bound by contractual obligations to comply with applicable privacy laws and to protect your data.

Importantly:

  • These providers do not have access to your VPN traffic or personal data.
  • Data collected by third parties is used only to improve app functionality and reliability, and may be subject to their own privacy policies.

We encourage you to review the privacy policies of these third parties to understand their data handling practices.

14. Changes to This Privacy Policy

Switch Up VPN may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons.

We will notify you of any material changes by posting the updated policy on our website and/or within the app.

Your continued use of the Services after such changes constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this policy periodically to stay informed about how we protect your information.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

📧

We strive to respond to all inquiries promptly and professionally.